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By selecting a currency you will see the equivalent prices in your preferred currency at the side of the sterling prices. You will be charged in sterling when you place an order..
If for any reason you are unhappy with your purchase, return it to us, along with your receipt within 28 days of receipt in an unworn/unused condition for a full refund or exchange.
NOTE: We are unable to refund or exchange any personalised shirt/shorts once it has been printed with a name and/or number, this still applies in the event of a player leaving the football club and/or his number changing. A refund or exchange will only be permitted if the garment is faulty.
Returns can be made by sending the items to:
Prolog Fulfilment – Phase 1
Little Oak Drive
When returning the item by post we would advise that you send the goods by special delivery. As we cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty.
Please allow 14 days for the processing of returns.
You may also return goods to our store below, please ensure you take your proof of purchase with you.
CCFC Club Store
Coventry Building Society Arena
We reserve the right to refuse a refund or exchange if it appears that the item has been tampered with, incorrectly washed or subjected to more than reasonable wear and tear. This does not affect your statutory rights. Exchanges are dependent on stock availability.
Please be advised that we do not offer returns/exchanges on gift cards.
If the item is defective please contact Online store using the ‘Contact Us’
If the item is defective please contact Online Store on the ‘Contact Us’
All customers are asked to return the defective item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. We will refund you with reasonable costs of your return shipping charges if you include a receipt.
Please note the following exceptions to this policy:
Extended returns period for Christmas purchases: please note that, for products purchased in December in any year, we are pleased to able to accept returns until 31st January the following year.